tado GmbH - 10 Year Extended Warranty Terms & Conditions for tado° X Devices
Effective Date: 26.09.2024
These Terms & Conditions govern the contractual relationship between tado GmbH, Sapporobogen 6-8, 80637 Munich, Germany (hereinafter referred to as the "Supplier"), and its customers (hereinafter referred to as the "Customer") regarding the Supplier's 10-year extended warranty scheme for eligible tado° X devices. By participating in this program, the Customer agrees to be bound by these Terms & Conditions.
1. The extended warranty applies exclusively to eligible tado° X devices purchased directly from the Supplier or an Authorized Reseller, or a professional installer.
2. The extended warranty is available only to the original purchaser and is non-transferable.
3. To be eligible for the extended warranty, the Customer must register their tado° X device, providing the exact serial number, within 6 months of the original purchase date on tado.com/en/customer-services/extended-warranty.
4. The Customer must retain and provide a copy of the Proof of Purchase to validate any warranty claims.
5. The extended warranty is valid only in the countries listed in Section 10.1 and applies to devices used in compliance with local laws and regulations.
6. The extended warranty is available for tado° X devices purchased on or before December 31, 2025.
7. Professional installers are authorized to register the eligible tado° X device on behalf of the Customer using the Customer's email address, following the installation of the product.
8. For devices installed by a professional installer, the date of installation will be considered the purchase date for the purpose of this extended warranty.
The extended warranty covers the following:
The extended warranty does not cover:
The extended warranty does not apply to products:
This section outlines the process for making a warranty claim under the extended warranty, which covers years 3 to 10 of the warranty period.
To initiate a claim during years 3 to 10, the Customer must contact tado GmbH directly, provided they have registered for the extended warranty within 6 months of the original purchase date.
To initiate a claim, the Customer must provide:
tado GmbH may request the Customer to return the defective product for inspection.
For devices installed by a professional installer, the customer must provide the original proof of purchase provided by the professional installer to validate any warranty claims during years 3-10 of the warranty period.
If the claim is valid under the extended warranty, tado GmbH will, at its discretion, either:
These Terms & Conditions and any disputes arising from them will be governed by and construed in accordance with the laws of Germany, excluding its conflict of law provisions.
The Supplier reserves the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon publication on the Supplier's website.
For questions, warranty claims, or customer support, please contact us at:
The Supplier provides sales, replacement, and return support for tado° X thermostats in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
The following territories are excluded from the Supplier's return and replacement policies:
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The Supplier shall not be liable for any delay or failure to perform its obligations under these Terms & Conditions if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, lockouts, or any other events constituting force majeure.